Bent prongs can occur for a number of reasons, whether its because you’ve accidentaly dropped a heavy object on your ring, the prongs have been caught by cloth, you closed a door or drawer on your ring or it was slammed against an object. In these situations, you run the risk of one prong or several prongs being misshapen, pulled off of the diamond or broken off entirely. Once a problem is noticed, bring your ring or piece of jewelry to Thollot for acomplimentary expert assessment.
Missing Side Stones
If any of your side gemstones are missing, it is critical to bring in your jewelry to avoid more loss. Our expert staff will assess why it happened and give you a quote of the cost to replace it.
Bent Bottom Shank
Though we do not recommend working out or doing strenuous activity while wearing your ring, we know that life happens. Picking up heavy weights (with most of the weight resting on the bottom of the ring,) hitting something too hard, or any strenuous work could ultimately result in bending the bottom half of your ring. In the event of this happening, simply bring your ring to Thollot where we can assess the damage and get your ring back in shape!
Ring Stuck On Your Finger
In the event that your ring simply will not come off, it is best to visit our store to have your ring cut off; We typically insert a ring cutter that fits between the bottom of the ring and your finger to carefully cut a very small section off. Once this is complete, you can slowly pull the ring apart and bring it over your knuckle. After this process, it is still possible to repair the ring; ask us about the cost associated with fixing and sizing up your ring.
Loose Side Stones
If you find that any of your side stones are loose, Thollot jewelers can easily tighten the prongs or metal surrounding or holding the stone.
In-Store Jewelry Maintenance
In an effort to fix any problems that may have been previously overlooked, it is important to bring your jewelry in every six months for inspection. Not only can this potentially save you time and money - it will also catch any gemstones that may be loose before they have fallen out.